Evaluasi Tingkat Kepuasan Pengguna Terhadap SPADA di Universitas Dayanu Ikhsanuddin Berdasarkan Dimensi End User Computing Satisfaction (EUCS)

Fithriah Musadat, Asniati Asniati, Yusrianti Yusrianti

Abstract


This study aims to evaluate user satisfaction with the Dayanu Ikhsanuddin University Online Learning System (SPADA Unidayan) based on the five dimensions of the End User Computing Satisfaction (EUCS) model: content, accuracy, format, ease of use, and timeliness. A descriptive statistical approach was employed. Data was collected through questionnaires administered to all students who used SPADA during the Odd Semester of the 2024/2025 Academic Year, totaling 300 respondents. All instrument items were validated using Pearson correlation and tested for reliability using Cronbach’s Alpha, yielding a very high reliability score (α = 0.895). The analysis results indicate that, in general, students perceive SPADA Unidayan as satisfactory, with the majority giving positive responses across all EUCS indicators. User satisfaction and user friendliness received the highest scores. However, neutral and negative responses concerning timeliness and visual design suggest the need for improvements to enhance the overall online learning experience.


Keywords


SPADA, EUCS, user (satisfaction; online learning; descriptive statistical).

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References


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DOI: https://doi.org/10.55340/jiu.v14i2.2513

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Editorial Address :

Program Studi Teknik Informatika, Fakultas Teknik, Universitas Dayanu Ikhsanuddin Jl. Dayanu Ikhsanuddin no.124 Baubau, Sulawesi Tenggara 

Jurnal Informatika by Program Studi Teknik Informatika, Fakultas Teknik, Universitas Dayanu Ikhsanuddin Baubau, Indonesia is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. Based on work at https://ejournal.unidayan.ac.id/index.php/JIU